Shipping Policy

National Delivery (South Africa)

Deliveries to all areas in South Africa require a flat-rate delivery fee of R200 per order. An email will be sent to you with your parcel tracking information once your order has been confirmed.

Usually 3-5 business days. 

International Delivery (Rest of World)

International deliveries require a flat-rate delivery fee of R600 per order. An email will be sent to you with your parcel tracking information once your order has been confirmed.

Usually 5-10 business days. 

Return & Exchange Policy

 

Floristic Fireworks does not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact me, Andrew Baxter, on floristicfireworks@gmail.com, and attach details and pictures of the product and the defect.

 

Upon receipt of the returned product, I will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, I will replace the product or refund the purchase price, using the original method of payment.

 

Customer Care

Floristic Fireworks takes great pride in its open and interactive relationship with customers. If you feel the need to get in touch with Andrew, please email him on floristicfireworks@gmail.com. If you have any queries, concerns or comments, please do not hesitate to get in touch with Andrew directly through the contact page. ​

Privacy & Safety

This site is committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, the Floristic Fireworks privacy policy governs site actions as they relate to the collection, use and disclosure of Personal Information. 

 

1. Introduction

Floristic Fireworks is responsible for maintaining and protecting the Personal Information under its control. Floristic Fireworks has designated an individual who is responsible for compliance with the Floristic Fireworks privacy policy.

 

2. Identifying Purposes

Floristic Fireworks collects, uses and discloses Personal Information to provide you with the product or service you have requested and to offer you additional products, including delivery services. The purposes for which Floristic Fireworks collects this Personal Information will be identified before or at the time information is collected. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.

  

3. Consent

Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing Floristic Fireworks with your Personal Information is always your choice. However, your decision not to provide certain information may limit the ability of Floristic Fireworks to provide you with products or services. 

 

4. Limiting Collection

The Personal Information collected will be limited to those details necessary for the purposes identified by Floristic Fireworks. With your consent, Floristic Fireworks may collect Personal Information from you in person, over the telephone or by corresponding with you via email.

 

5. Limiting Use, Disclosure and Retention

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfil the purpose for which Floristic Fireworks collected it or as may be required by law. 

 

6. Accuracy

Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

 

 7. Safeguarding Customer Information

Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. Floristic Fireworks takes all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.

 

8. Openness

Floristic Fireworks will make information available to you about policies and practices with respect to the management of your Personal Information.

  

9. Handling Customer Complaints and Suggestions 

You may direct any questions or enquiries with respect to Floristic Fireworks privacy policy or Floristic Fireworks practices by contacting Andrew Baxter on floristicfireworks@gmail.com.

 

Other Websites

Floristic Fireworks website may contain links to other third party sites that are not governed by this privacy policy. Although Floristic Fireworks endeavours to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave this website. Additionally, TDD is not responsible for the privacy practices employed by third party websites. Therefore, Floristic Fireworks suggests that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.

 

Custom Orders and International Shipping Enquiries

 

If you are interested in ordering a custom art print, or looking to ship an artwork overseas, please contact Andrew Baxter directly on floristicfireworks@gmail.com.